ABA of North Texas

Phone Use Policy

Employee Phone Use Policy

Purpose: The purpose of this phone usage policy is to ensure the effective and professional use of mobile phones within the medical practice premises, promoting patient care, privacy, and maintaining a respectful environment. Scope: This policy applies to all staff members, healthcare professionals, and visitors within the medical practice premises. Policy:
  1. Professionalism:
    • Mobile phones should be used discreetly and professionally, without disrupting patient care, communication, or workflow.
    • All phone calls, text messages, and other communications should be conducted in a respectful and appropriate manner.
  2. Patient Privacy:
    • Protect patient privacy and confidentiality at all times when using mobile phones.
    • Do not take or share photos, videos, or any patient-related information without proper authorization.
  3. Restricted Areas:
    • Mobile phone usage is restricted in areas where patient consultations, procedures, or sensitive discussions are taking place.
    • Phones must be on silent or vibrate mode in these areas to prevent disruptions.
  4. Emergency Situations:
    • In emergency situations, healthcare professionals may use their mobile phones to communicate critical information.
    • The use of mobile phones to contact emergency services is permitted in situations that require immediate attention.
  5. Designated Break Areas:
    • Mobile phone usage is permitted in designated break areas during non-working hours or scheduled breaks.
    • Maintain a respectful noise level in these areas to avoid disturbing colleagues or patients.
  6. Personal Calls:
    • Personal calls should be kept to a minimum during working hours and limited to break times.
    • Prolonged personal conversations should take place outside the medical practice premises.
  7. Patient Communication:
    • When communicating with patients through mobile devices, ensure that the communication is secure, private, and compliant with relevant regulations (e.g., HIPAA).
    • Use approved and secure communication channels for patient-related matters.
  8. Social Media and Internet Usage:
    • Refrain from using personal social media accounts or browsing the internet for non-work-related purposes during working hours.
    • Do not share any patient-related information or images on personal or practice-associated social media accounts.
  9. Device Hygiene:
    • Keep mobile devices clean and sanitized to prevent the spread of germs, especially in healthcare settings.
    • Follow infection control guidelines when using mobile devices in patient care areas.
Consequences of Violation: Violations of this phone usage policy may result in disciplinary actions, up to and including verbal/written warnings, suspension of phone privileges, or other appropriate measures. Severe breaches of patient privacy and confidentiality may lead to legal consequences. Review and Revision: This policy will be reviewed periodically to ensure its relevance and effectiveness. Any necessary revisions will be made to address changing technology, regulations, or practice needs. By adhering to this phone usage policy, we aim to create a professional, patient-centric environment that upholds the highest standards of medical care, communication, and privacy. Date of Policy Approval: 24-Aug-2023 Policy Review Date: 24-Aug-2023
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